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The telephone is a profit center ! This comprehensive program explores your
organization’s most powerful sales tool – the TELEPHONE.
For your company to have success in sales over the
telephone, attitude as well as aptitude are essential to your
continued success.
This seminar is designed to improve
telephone sales skills for
Sales Departments
Collection
Personnel
Telemarketing
Departments
Customer Service
This program will also benefit anyone who
comes in contact with a potential customer over the telephone.
Highlights of this program are:
What is
Telemarketing
The Right Mental Attitude
The Art of Asking Questions
Handling Objections
The Art of Persuasion
The Opening Statement
The Outbound Sales Call
Knowledge Pyramid
Your Telephone Personality
Many More Important Selling Skills
Better trained and motivated sales and telemarketing
personnel will have the capability to make additional
appointments and close more sales.
FOR MORE INFORMATION ON THESE SEMINARS, CALL (978)902-3689
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It is no secret that one of the most
powerful image-builders your company has is – the TELEPHONE.
When the telephone rings, the person answering the
phone is the company. The
image he or she projects is lasting and is absolutely
essential to promoting that feeling of “We’d like to do
business with you”.
With 80-90% of all business today being
conducted on the telephone, high quality contact is an
integral element for continued success.
It is essential for companies to train their employees
in proper telephone skills.
If you believe that even one additional idea or technique
will benefit your company’s personnel, then this program is
for you.
This seminar will IMPROVE business
relations, TEACH new communications techniques, DEVELOP more
professional and efficient personnel, and give employees a
BETTER UNDERSTANDING of their importance to your organization.
Who benefits from this seminar ?
Operators
Secretaries
Customer Service Personnel
Anyone
who answers the phone
PROGRAM HIGHLIGHTS
Greeting the caller
Dealing with the irate caller
Learning to take good messages
Professional telephone attitude
Solutions to your personal telephone
problems
Making every call count
Transferring calls
Screening calls
Voice, tone, inflection
Words people like, hate
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